Your satisfaction is guaranteed! If you are unhappy with your purchase, for any reason, you may return any unopened item within 30 days of confirmed delivery for a full refund of the original product purchase price. Original shipping charges are non-refundable, buyer is responsible for return shipping. Buyers are responsible for insuring items are properly packaged for return shipping. Items broken due to improper packaging will not be refunded.
To receive a return authorization, please log-in to your account, click My Account>Completed Orders>Return Items.
Once processed, a return authorization will be emailed. Please include this paperwork with your return shipment.
All returns should be sent to the following address:
1212 Graphic Ct.
Charlotte, NC 28206
The Hot Sauce Stop guarantees risk free shopping, backed by our replacement guarantee. In the event of damage or loss, please contact us via email (firstname.lastname@example.org) within 48-hours of confirmed delivery. Please include your order number, the item(s) and quantities damaged.
Damage claims submitted more than 7 days after confirmed delivery cannot be honored.
Lost Packages w/ Confirmed Delivery: If your package has been confirmed delivered but you have not received your package, please first contact the shipping company selected. We will work to resolve the issue, however most issues of this nature can be best resolved by contacting your local post office or carrier.
All orders cancelled prior to shipping will be refunded with a $2.50 cancellation charge to cover the cost of payment processing.
Customers with packages requiring an intercept, redirect, or address correction while in transit will be billed $12 to cover the FedEx delivery exception fee.