Order Cancellations

All orders cancelled prior to shipping will be refunded with a $2.50 cancellation charge to cover the cost of payment processing.

Shipping Policies

Customers are solely responsible for providing the correct and accurate standardized shipping address. For packages returned due to an invalid, incomplete, or otherwise incorrect address, customers will be responsible for the original cost of shipping, the cost of return shipping, and a restocking fee equaling 10% of the original purchase price.

Customers with packages requiring an intercept, redirect, or address correction while in transit will be billed $12 to cover the FedEx delivery exception fee.

Returns Policy

Returns on all sealed and unopened items are welcome.  Customers are given a store credit or refund, minus a restocking fee (10% of purchase price).  If free shipping was applied to the order, an additional $15 fee will be assessed to cover the original cost of shipping. All returns should be sent to the following address: TheHotSauceStop.com 655C Pressley Rd. Charlotte, NC 28217

Damage Claims

The Hot Sauce Stop guarantees that all items make it to the customer undamaged.  In the event of a damaged/lossed item, the customer must contact us within 24-48 hours of confirmed delivery.  Within a damage claim e-mail, the customer is responsible for listing the item(s) broken and the quantity.  Furthermore, the customer must provide clear visual evidence of each broken bottle by attaching a photo to their e-mail.