All orders cancelled prior to shipping will be refunded with a $2.50 cancellation charge to cover the cost of payment processing.
Customers with packages requiring an intercept, redirect, or address correction while in transit will be billed $12 to cover the FedEx delivery exception fee.
Returns on all sealed and unopened items are welcome. Customers are given a store credit or refund, minus a restocking fee (10% of purchase price). If free shipping was applied to the order, an additional $15 fee will be assessed to cover the original cost of shipping. All returns should be sent to the following address: TheHotSauceStop.com 655C Pressley Rd. Charlotte, NC 28217
The Hot Sauce Stop guarantees that all items make it to the customer undamaged. In the event of a damaged/lossed item, the customer must contact us within 24-48 hours of confirmed delivery. Within a damage claim e-mail, the customer is responsible for listing the item(s) broken and the quantity. Furthermore, the customer must provide clear visual evidence of each broken bottle by attaching a photo to their e-mail.